My Resume
SKILLS
IT Support Fundamentals
- Hardware Troubleshooting & Repair
- Network Configuration & Maintenance
- Linux & Windows Operating Systems
- Virtualization (ProxMox, Oracle VirtualBox)
- IT Service Management (ServiceNow)
Software Applications
- Database Management
- Data Analytics
- Systems Integration
- Programming (SQL, C++, Python, R)
- Microsoft Suite/365 Applications
Professional Applications
- Customer Service
- Retail Sales
- Communication
- Team Collaboration
Work Experience
Digitalization Services Intern
Process and Data Automation | Jan. 2026 – Present
Helped maintain and deliver Krones’ line management software to multiple companies in the beverage industry. Duties include server maintenance, VM deployment, and network troubleshooting.
IT Student Consultant
Penn State Behrend IT Services | Aug. 2025 – Present
Provided Tier 1 Helpdesk support to students, faculty, and staff in a Windows domain enviornment.
Curbside Pickup & Delivery Employee
Giant Eagle | Nov. 2022 – Jan. 2026
Prepared online orders for customers and handled phone calls in a team-based and collaborative enviornment.
Admissions Employee
Kennywood Park | Jun. 2020 – Oct. 2022
Greeted customers to the park and learned the fundamentals of customer service.
Education and Certifications
Management Information Systems, B.S.
Penn State Behrend – May 2027
CompTIA A+
Computing Technology Industry Association – Issued Jul. 2025